Glossary
e-Commerce
Process of buying and selling goods and services on-line.
e-Inclusion
Overcoming the "digital divide". Refers to efforts made and systems developed to help overcome the risk of "information exclusion" or e-exclusion.
e-Learning
The use of new multimedia technologies and the Internet to improve the quality of learning by facilitating access to resources and services as well as remote exchanges and collaboration.
Gender Gap
Discrimination or segregation of women with regard to men. For example, the fact that few women take technical degrees or jobs in technological sectors.
ICT (Information and Communications Technologies)
An expression embracing all the technologies that go to form the Information Society: data processing, Internet, multimedia, etc., and the telecommunications system that enable information to be distributed.
ICT Skills
The knowledge and abilities workers need in order to carry out tasks relating to the Information Society. The expression "ICT Skills gap" is often used to refer to lack of ICT-trained workers in Europe.
ICTs
Acronym of Information and Communications Technologies.
Information Technology (IT)
General term referring to knowledge and use of computers and electronic communications systems by organisations.
Lifelong Learning
An expression used to indicate that acquiring new knowledge is now considered a continuous process which does not end when one leaves school or university, but continues uninterrupted throughout one's professional life and even after retirement, spreading to embrace all stages of life and all social groups thanks, to a great extent, to the possibilities offered by e-learning.
Management of change
An expression defining methods deployed by organisations to adapt to the new challenges posed by the Information Society, as new organisational models emerge as a result of new learning systems and the central place allotted to information.